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| Quality Policy |
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The Hospital is committed to providing a service of the highest quality and shall be aware and take into consideration the needs and requirements of its users. In order to ensure this objective, the Hospital will.
• Operate a quality management system to integrate the organization, procedures, processes and resources.
• Set quality objectives and plans in order to implement this quality policy.
• Ensure that all personnel are familiar with this quality policy to ensure user satisfaction.
• Commit to the health, safety and welfare of its entire staff. Visitors to the department will be treated with respect and due consideration will be given to their safety while on side.
• Uphold professional values and is committed to good professional practice and conduct.
• Committed to comply with relevant environmental legislation through the continul improvement in accordance with the ISO 9001:2000 QMS. |
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Quality Objective |
• Staff recruitment, training, development and retention at all levels to provide a full and effective service to its users.
• The proper procurement and maintenance of such equipment and other resources as are needed for the provision of the service.
• The collection, transport and handling of all specimens in such a way as to ensure the correct performance of laboratory examinations.
• The use of examination procedures that will ensure the highest achievable quality of all tests performed.
• Reporting results of examinations in ways which are timely, confidential, accurate and clinically useful.
• The assessment of user satisfaction, in addition to internal audit and external quality assessment, in order to produce continual quality improvement. |
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